1. General Information
Protecting players personal data to the maximum extent possible is very important to Betcenter. The recording, processing and use of players data are carried out strictly in accordance with the effective regulations for data protection in the Kingdom of Belgium (Law of 11 January 1993 on Preventing Use of the Financial System for Purposes of Money Laundering and Terrorist Financing)
BC-Wetten Beteiligungsgesellschaft m.b.H. (hereinafter "Betcenter"), the operator of www.betcenter.be, will be responsible for the security of the personal data.
By providing Betcenter with his personal data, the player (hereinafter referred to as a neutral term and applicable to both sexes) confirms his consent to the processing of his personal information. Hence, the player explicitly authorizes Betcenter to process, utilize and make the information provided available to third parties in accordance with this Data Protection Policy.
2. Data Collected Upon Upload
When loading the website, servers will record the IP address of the requesting computer, the date and the time, the operating system, as well as the browser used by the player.
Recording is necessary in order to enable use of the site by the player and in order to identify dysfunctions and abuse of the Betcenter offering.
3. Data Collected Upon Registration
Each player requesting access to the sports betting services offered by Betcenter has to open a customer account with Betcenter and register.
During registration, the following data will need to be recorded:
Identity related and personal data:
Place of residence (street and house number, city and postal code)
Email address (including confirmation of email address)
Date of birth
Place of birth
National register number (for Belgian citizens) or passport (for citizens of other countries)
User related data
Password (including confirmation of password)
Security question and answer
Source of referral to Betcenter
Mobile phone number
Betcenter is obliged by law to verify the correctness of the data provided. Therefore, players will be requested - at any given time and in line with the applicable laws and regulations - to submit further documents to verify their identity and to enable security identity checks. The player may be asked to submit one or more of the following documents: a copy of a valid ID issued by the competent authority of a recognized state/country, e.g. passport, personal identity card, driver s license, a utility bill (e.g. for gas, electricity), lease contracts or documents relating to bank and/or payment information.
Betcenter reserves the right to retain any winnings until the required documents are submitted.
For a transfer of winnings into the player s bank account, the following personal data has to be recorded:
- Name and surname of account holder
- Name of bank
- SWIFT code
All information provided by the player for the records of Betcenter must be correct and complete. The player undertakes to notify Betcenter without delay in the event that any information provided has become incorrect or incomplete. Betcenter reserves the right to cancel any bets and winnings, block betting accounts, exclude the player from participating in games, and withhold payments to the player, if any information recorded by the player turns out to be incorrect or incomplete. The player is liable for any damages and costs arising out of false or misleading information. If false or misleading information is provided wilfully, any and all transactions on the betting account shall be declared invalid.
4. Data Collected When Using Betcenter Services
Betcenter stores information that is collected by cookies, log files, clear gifs, and/or by third parties support in order to create player profiles. A profile contains recorded information on individual players with exact indications of preferences concerning downloaded content. Logically, this information is related to the players personal and identifiable data and used to provide offers and improvements in website content to the benefit of all players. Profiles are used to design each player s experience on the Betcenter website individually and to provide specific marketing information.
Betcenter uses log files. These include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyse trends for administration of the site, to track players movements on the site, and to gather usable comprehensive demographic information. IP addresses are related to the provision of web-based services with personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
Some of our marketing partners use a software technology called clear gifs (also known as Web Beacons/Web Bugs) that helps us to manage content on our site better by indicating the effectiveness of specific content. Clear gifs are tiny graphics with a unique identifier. They are similar in function to cookies and used to track the online movements of web users. The main difference between a cookie and a clear gif lies in the fact that clear gifs are visible on the page. Clear gifs are not linked to players personally identifiable information. Together with cookies, clear gifs may be utilized to identify previous online behaviour of a specific computer s user. Such information may be made available to specific marketing partners on a case-by-case basis.
5. Use of Personal Data
The recording of personal data is carried out in order to
- verify the identity and age of players
- process the contractual arrangement between Betcenter and the player
- communicate with the player
- fulfill legal obligations, in particular the matching of player data with national and international player protection databases (self-exclusion lists).
6. Disclosure of Personal Data
Player data is treated in strict confidence.
As a matter of principle, personal player data will not be disclosed to third parties unless such disclosure occurs on the basis of legal obligations or rights, or unless such disclosure has been authorized by the player.
On a case-by-case basis, Betcenter makes use of services provided by third parties acting in the company s name. These third parties are obliged to treat players data securely and confidentially. Their use of said data is restricted to the extent required to fulfil the respective task. Therefore, only the required minimum of data will be provided.
In order to complete players identity verification, player data may be matched against the databases of the international identity intelligence providers.
Upon any indication of transactions and/or activities that may raise suspicions of criminal activities, Betcenter will report to the relevant parties in charge (e.g. Belgian Gaming Commission, police, sporting associations, private associations aiming at the prevention of criminal and fraudulent activities in sports betting).
Furthermore, Betcenter reserves the right to record telephone calls with players and forward recordings to law enforcement agencies if there is precise evidence of criminal offences.
The player s acceptance of this Data Protection Policy authorizes Betcenter to conduct the above-mentioned security checks, including requests for credit information and the matching of data provided against databases of third parties.
Insofar as Betcenter may make use of external providers in order to carry out and administer data processing services, the contractual arrangements will comprehend and strictly comply with the applicable data protection regulations.
Betcenter s commitment to the protection of personal data notwithstanding, the company reserves the right to publish gaming data (e.g. achieved results), the player s first name and the initial of the surname on the Betcenter website as long as the player remains, directly and indirectly, unidentifiable.
7. Saved Data
Whenever a player closes his Betcenter account, the personal data saved in the system will remain stored for a period of usually five years, commencing from the date of the closure, in compliance with the applicable regulations.
8. Data Security
All data will be processed in an automated manner.
Betcenter takes all adequate precautions in order to protect players data. In particular payment information will always be encrypted when data is being processed.
Whereas sensitive information is protected online by SSL encryption, Betcenter makes any reasonable effort to ensure the protection of players data in all other areas, too.
Only authorized employees of Betcenter, or employees of third parties contractually bound to compliance with the principles of data protection, have access to players information.
Betcenter monitors the trustworthiness and reliability of all its employees. One fundamental workplace rule at Betcenter and its subcontractors enforces the use of password-protected screensavers whenever the workplace remains unattended. At regular intervals, all involved employees are given training on the applicable security and data protection standards. All involved employees are also informed about their legal obligations, either annually or upon current changes. The significance of regulations concerning data protection and the importance of everybody s personal contribution is at the centre of all training programmes. All relevant servers are located in a secure environment.
In order to protect players personal data during communication with the web browser, Betcenter uses encryption technology of its certification partner. In addition, online transactions are shielded by the security system of a worldwide-accredited partner.
Other Technical Security Measures
With the aim of preventing illegal manipulation by third parties, the computer s IP address will be requested and saved when the player logs in. In addition, all player data is protected from unauthorized access by firewall and intrusion prevention systems.
9. Change of Personal Data
Following login, players may change their personal data at any time under "Change account data" on the Betcenter homepage www.betcenter.be. Every player is obliged by law to update his personal data without delay once information provided to Betcenter is no longer correct or is incomplete.
10. Players Rights
Under the data protection regulations all players have the right to demand access to the data saved and processed in their name by Betcenter. They are also entitled to request rectification, the deletion or barring of data in accordance with the laws on data protection.
For questions concerning this Data Protection Policy or concerning the safety of data provided to Betcenter, players may contact the service department by email to firstname.lastname@example.org at any time.
This Data Protection Policy is set forth in several different languages. In the event of discrepancies or disputes between different language versions, the Flemish text prevails.
11. Amendments to the Data Protection Policy
This Data Protection Policy is subject to change at any time. Although players will always be informed about any changes, it is recommended to review this policy and potential amendments regularly.
Version 1.0 – last update 01/02/2015
Law of 11 January 1993 on Preventing Use of the Financial System for Purposes of Money Laundering and Terrorist Financing, uploadable on http://www.ctif-cfi.be/website/images/EN/law_be/loi199304-07-2014.pdf